Return & Exchange Policy

At Vizona, we take great care in inspecting and packing every garment before dispatch. To ensure transparency and fairness in the return process, we request customers to record a clear opening video while unboxing their parcel.

Please Note:

• A complete, unedited opening video is mandatory for return or exchange approval.
• The video must clearly show the package from all sides, unsealing process, and the product inside.
• Returns will not be accepted without a valid opening video as proof of damage, defect, or wrong product.
• Items must be unused, unwashed, and in original packaging with all tags intact.
• Once verified, eligible returns or exchanges will be processed within 5–7 working days after we receive the product.

For any assistance regarding your return or exchange, please contact our support team at:
📧 [your support email]
📞 [your WhatsApp number]